Frequently Asked Questions

Getting Started

  1. Do I have to register to place an order?
    Yes. In order to place an order online you have to create a user account. This allows us to enable our security features, thus ensuring that any credit card information you submit online will be protected with today's most advanced encryption technology. You may shop and add items to your cart whenever you wish without logging in to the account center. However, once you're ready to checkout, you must log in.

  2. Is it safe to shop online with Relectric Supply?
    Yes. Relectric Supply uses only the highest standards in encryption technology (128-bit SSL) to ensure that all of your personal information remains secure. Click here for complete details.

  3. What if I forget my password?
    Forgot your password? No problem! Just click here, enter your email address, and click on the submit button. We'll e-mail your password clue shortly. If you still cannot remember your password, please contact us at 800.497.6255. Please do not re-register as a new user, as you will not be able to view previous orders.

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Ordering Methods

  1. How do I order online?
    Click here for detailed information about ordering online.

  2. How do I order by phone?
    Click here for detailed information about ordering by phone.

  3. What are acceptable payment methods?
    Click here for detailed information about payment methods.

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Ordering Difficulties

  1. I'm having problems adding items to my cart. What should I do?
    If you're having trouble adding items to your shopping cart, you may not have your cookies turned on. For specific issues, please contact us here to get instructions on enabling cookies.

  2. Will I be charged sales tax?
    We are required by state law to charge sales tax in the following states: California, Connecticut, Florida, Idaho, Illinois, New Jersey, Massachusetts, Maryland, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas, and Virginia . If you reside outside of these states, you will not be charged sales tax for your order. If you are a government entity or hold a reseller's certificate for any of the above states, you may be tax exempt. Please contact a salesman at the point of sale for details.

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Shipping and Delivery

  1. I selected standard Ground Shipping. Does that ship the same day?
    Orders shipped by UPS Ground typically take 1 -2 days to process, depending on the time of day they are placed and the quantity of parts ordered. Since we ship from many locations throughout the United States, there is no definitive answer for when your order will arrive, however you should anticipate that it will take at least 1 week from the date you ordered. If you have an urgent need for your order, please select one of the upgraded shipping options to ensure delivery by your deadline.

  2. I selected an Upgraded Shipping Method. Does that guarantee it will ship the same day?
    We do expect to ship all upgraded orders placed before shipping deadline the same day. In the unlikely event that we are unable to fill your order the same day, you should receive a phone call or email from a member of our Customer Service Team with an explanation and updated ship date.

  3. What if my deadline changed and I need my order faster than I initially expected?
    That's not a problem. Just contact our customer service team at 800.497.6255 x401, and someone will be glad to help you meet your deadline.

  4. What factors contribute to overall delivery time?
    Click here to read our delivery policy.

  5. Can I check the status of my order?
    All registered users can access their web orders from the "My Account" page. Currently only web orders can be tracked from the Internet, though we are continually improving our online functionality. If you did not place your order online, don't worry. Simply e-mail Customer Service or call 800.497.6255, Mon.-Fri., 8:00 to 5:00, PST, and we'll be happy to track the order for you.

  6. What are my shipping charges? What if it is an international order?
    Shipping charges vary with service selection. UPS Orders under 150 lbs. typically ship for ~ $12 (Ground for a 5-10lb. package) to ~ $55 (UPS Next Day for a 5-10lb. package). Larger items that require a freight service typically cost more to ship. If your order is shipping internationally, please contact us before placing your order online.

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  1. Can I process a return online?
    If you originally placed your order online, yes! Login and go to the Returns Center (within the "Your Account" screen). You can also get there from this link:

  2. If I do need to return an item, how do I go about it?
    Click here to view our Return Policy.

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Customer Service

  1. How do I reach Customer Service or change an order already placed?
    Drop Customer Service an e-mail, or if you'd prefer to speak with a Customer Service Representative directly, please call us at 800.497.6255, Mon.-Fri., 8:00 to 5:00, PST. For international calls, please contact us at 408.467.2222. At Relectric Supply, we process orders very quickly. Due to the speed with which we fulfill orders, it is possible that your original order will be shipped before you have the opportunity to correct or change it. However, you can be sure that we will always do our best to correct an order error and provide you with a satisfactory solution!

  2. What type of guarantee does Relectric Supply offer?
    Click here to view our Warranty and our Refund Policy. Please note that all orders are subject to our Sales Terms & Conditions.

  3. If I do need to return an item, how do I go about it?
    Click here to view our Return Policy.

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